TERMS AND CONDITIONS OF USE
General Terms and Conditions
Your access and use of the site and services will bind you to the terms and conditions of use. If you DO NOT AGREE to the terms and conditions of use of this site, please do not proceed to use this site.
We may modify the terms & conditions at any time and any modifications made to the agreement will be in effect immediately when the modification is posted on this site.
The Information and services on the RESCU site are only meant for educational use only. It should not be regarded as a substitute for detailed medical advice, treatment or diagnosis. RESCU will not assume any liability for any direct, indirect, incidental or special damage or risk due to the use of the web site. RESCU also does not make any warranty or guarantee that service will be uninterrupted, timely and secure or error free.
RESCU Pte Ltd Personal Data Protection Statement
RESCU Pte Ltd is committed to ensuring that your personal data is protected. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:
- To render medical services and meeting your healthcare needs within RESCU consultations.
- To transfer or share your data with other members of RESCU, with the Ministry of Health (MOH), or third party vendors engaged by us for the purpose of rendering medical care to you. These health services may be located outside of Singapore.
- To communicate with your company or personal insurance for claims, reinsurance and compliance/audit purposes pertaining to your care.
- To respond to your enquiries, provide you advice and services to ensure continuity of care.
We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever is the later.
Please note that in order for us to render medical services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.
We endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. Therefore, the accuracy of the personal data depends to a large extent upon the information you provide.
If you would like to update your existing data given to us, you may contact us through our websites’ ‘Contact Page’ to arrange an appointment to come to our Head Office.
Due to the sensitive nature of the data, all requests have to be made in person and the relevant original documents are required:
- For change of name, please provide original NRIC, deed poll or marriage certificate
- For changes in NRIC/FIN/Passport No., please provide the original NRIC, FIN or passport.
- For changes in local or foreign residential address, please provide one of the following documents (within the last 3 months)
o Telecommunication/Internet bill/ Utilities bill
o Statement/letter from HDB
o Credit Card/ Bank/ Insurance Statement
o Tenancy agreement for residence
Should you have any further queries with regards to how we manage your personal data, you may address your communications to:
Customer Experience Management
RESCU Pte Ltd
21 Woodlands Close
Primz Bizhub #07-23
*Administrative charges apply.
RESCU Pte Ltd reserves the right to amend this policy at any time.
Copyright & Trademark Issues
All trademarks, logos, images used in this web site are the property of RESCU Pte Ltd and/or third party members identified in the web site. Under no circumstances, unless a written consent notice has been issued, are users allowed to copy or use any of the content and services here for commercial / personal gain.
Your privacy is important to RESCU Pte Ltd. Your personal information given through online registration, appointment making forms, feedback forms or any other communication channel within the site will be kept strictly confidential. Information collected is shared only with our authorised staff, for the purpose of providing better services. For example our staff may contact you to confirm your appointment details. “Cookies” are small pieces of information that certain websites employ to store on the user’s hard drive, personalised browsing settings. Similarly we may require cookies to help run certain services on the site. You may set up your web browser security level to deny or accept cookies and if you do reject cookies from our site, some of our site may not work properly.
Complaints; Limitation of Liability; Indemnity
Here at RESCU Pte Ltd, we take complaints very seriously.
Providing excellent care and customer service is something we pride ourselves on.
RESCU provides a platform to connect patients in need to qualified and experienced doctors who are independent third party providers in the community, governed and regulated by the Singapore Medical Council (SMC).
By engaging our services, you are agreeing to enter a professional relationship between yourself and the third party provider / the doctor that sees you.
By engaging RESCU you accept that services are provided “as is” and “as available”. RESCU disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, RESCU makes no representation, warranty or guarantee regarding the reliability, timeliness, quality, suitability or availability of the service or any services or goods requested through the use of the service, or that services will be uninterrupted or error free. RESCU does not guarantee the quality, suitability, safety or ability of third party providers. You agree that the entire risk arising out of your use of the service, and any service or goods requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
Limitation of Liability
RESCU shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if RESCU has been advised of the possibility of such damages. RESCU shall not be liable for any damages, liability or losses arising out of: (i) Your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third party provider, even if RESCU has been advised of the possibility of such damages.
RESCU shall not be liable for delay or failure in performance resulting from causes beyond RESCU’s reasonable control. In no event shall RESCU’s total liability to you in connection with the services for all damages, losses and causes of action exceed fifty Singapore dollars (S$50).
RESCU’s services may be used by you to request and schedule medical care from third party providers, but you agree that RESCU has no responsibility or liability to you related to any of the care or services provided to you by third party providers other than as expressly set forth in these terms.
The limitations and disclaimer in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.
You agree to indemnify and hold RESCU and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Service or services or goods obtained through your use of the Service; (ii) your breach or violation of any of these Terms; (iii) RESCU’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
If you are unhappy about any aspect of your care or have any feedback then please contact us at firstname.lastname@example.org and will aim to get back to you within 48 hours.
We will work with you to resolve any complaints and concerns.