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RESCU TELEMEDICINE SERVICE

Feeling under the weather but not keen on having our medical team visit your home? Perhaps you don’t want to alarm your family and neighbours or maybe you prefer a more affordable option?

 

Well fret not, we have you covered!

 

You can now consult our experienced medical team online via a WhatsApp video consultation and still get the medicines and MC you need without leaving the comfort of your home!

 

It’s as easy as picking up the phone and calling +65 87799441!

Let us know what your symptoms are and we’ll advise whether your condition is safe and suitable for a video consultation (you'll also need a phone with WhatsApp that can do video calls, as well as a valid Credit / Debit Card and email address).

 

Of course, there are limitations to a video consultation service, so to keep things safe, we can only offer a video consultation to persons of ages 12 years and above (anyone less than 16 years old will need to have a parent or guardian present during the entire consultation) and we can only treat the following conditions via a video consultation:

  • Cough, cold, runny nose and sore throat without fever or breathlessness.

  • Mild body aches and pains*

  • Diarrhoea and vomiting (not more than 2-3 times for each symptom) and with no blood in stools or vomitus.

  • Mild abdominal pains*

  • Mild gastric pains*

  • Mild headaches and migraines* with no symptoms suggestive of abnormal brain function or stroke (no numbness, weakness, severe giddiness, frequent vomiting, speech or vision disturbance).

  • Simple eczema and rashes.

  • Sore eyes (conjunctivitis) and styes, provided there is no vision disturbance and only mild pains*

  • Menstrual cramps with no heavy blood loss (changing pads more frequently than every 3 hours), no blood clots or flooding.

  • Mild gout attacks*

  • Urine Tract Infections with no blood visible in the urine.

  • Stable chronic conditions (diabetes, blood pressure, cholesterol and thyroid disorders) for review and medication top up.

  • General advice call

 

*  Not sure if your pain is mild or severe?

Let Binky, our mascot, show you in the Pain Score Chart below.

A mild pain is one where you would assign a pain score of 3 or less, from a scale of zero to ten, where zero is pain free and ten is the worst pain you can imagine.

Hit the numbers to see how it works:

Give Us A Tinkle


Call us at +65 87799441 to let us know whether you are keen for a WhatsApp video consultation or a home visit from our team. We can even advise you on typical medicine costs and delivery charges so you can make a fully informed decision before you decide on whether to proceed with a consultation.

Please do forgive us if we do not answer immediately. We are currently still a one-doctor team and may be tending to other patients when you call. This is also the reason we are only offering video consultations during certain times of the day and allow patients who really need a home visit to still be seen, treated and taken care of.

Rest assured, your call is very important to us and we will call you back as soon as we can.




Pre-Consult Assessment


We'll ask you a few simple questions and if your condition is deemed suitable for a video consultation, we will send you a basic questionnaire via WhatsApp for your details (name, date of birth, email and exact location as well as next of kin contact details in case you become very unwell during the consultation and we need to alert your loved ones etc). Once we have received your details, we will email you a form that will allow you to key in your Credit / Debit Card payment details securely. We can only accept payment via Credit / Debit card for a video consultation but don't worry, we won't charge a single cent without your consent!




See You On The Small Screen


We will then call you via a secure WhatsApp video call. Before starting the actual consultation, we will need to quickly visualize your identity document (NRIC, Work Permit, Employment Pass, Passport, etc) to ensure we are treating the correct person.




Now Let's Try To Help!


You will then have an approximately 5 to 10 minute duration consultation with our doctor, during which we will ask you for a more detailed history and perform a basic examination via video. A likely diagnosis and treatment plan will then be discussed where you can ask questions and we will give you appropriate advice regarding your condition. If there is a technical glitch and the WhatsApp call is interrupted or abruptly ended, stay put and we'll call you back! Best that you don't try to call us back in case we both try to call each other at the same time and keep getting our wires crossed!




What If It's Serious?


If during the WhatsApp video consultation, it becomes clear that an actual physical in-person consultation is necessary, you can choose for our team to come and visit you or your loved one at home. The cost of the video consultation will be waived and you will only be required to pay for the house call consultation. If you choose to visit your nearby clinic instead, then you will be charged for the standalone video consultation.




Medicines, MCs, Memos And All That Good Stuff


Non-obligatory medicines and prices as well as the need for MC will be discussed during the consultation.




The Digital Era Is Here!


If an MC is clinically indicated, a digital MC URL link will be emailed to you which you can then forward to your employer or school, etc.

As we are linked to the Singapore government’s DigiMC system, our MCs are endorsed by mc.gov.sg and are officially recognized just like a normal paper MC.




Don't Forget To Take Your Medicine


At the end of the consultation, if you require medicines, we can discuss delivery arrangements. Medicines can usually be delivered within 3 hours following a consultation or within a chosen time slot the next day (scroll down to see our delivery rates for different timings). We carry and can deliver most common acute medicines as well certain chronic medicines. If you require a prescription for a medicine we do not carry, there will be a delivery charge to deliver a physical prescription to you. We cannot email you a digital prescription as advised by MOH and additionally, pharmacies do not accept them. Unfortunately, certain patients in the past have tried to misuse email prescriptions at multiple pharmacies to obtain the same medicines again and again, hence this system was setup as a safeguard. A paper original prescription, which the pharmacist can take from you, is the way to go. As outlined in our FAQs, we do not carry or prescribe medicines with addictive potential such as benzodiazepines, sleeping medicines, opiate / codeine based medicines or medicines for mental health. If you require a top up of your chronic medicines for blood pressure, diabetes, cholesterol etc, you will need to have your own home BP monitoring machine, or sugar monitor if you are diabetic, as well as supporting letters and prescriptions / medicine packaging bearing your details, to verify that you are indeed on the requested medications.




Time To Pay the Piper


After discussing the final bill with you, your Credit or Debit Card will be charged with your consent and you will be emailed an itemized digital receipt.




Stay In Touch!


If you have any questions relating to the conditions discussed and treated during your video consultation, you can message us for advice via WhatsApp within the following 24 hours.





 

VIDEO CONSULTATION RATES

Weekdays
 
12pm – 4pm | $20 ($20 Medicine Delivery)
4pm – 10pm | $30 ($25 Medicine Delivery)
10pm – 2am | $40 ($30 Medicine Delivery)
Weekends and PH
12pm - 2am | $40 ($30 Medicine Delivery)

Prices shown are for consultation only.

Medicines can be provided at additional costs based on your condition.

Note: An additional $5 fee is applicable for deliveries to Sentosa / Jurong Island.

That’s all folks! Get in touch if you have any questions! Take care and get well soon!

21 Woodlands Close

Primz Bizhub #07-23

Singapore 737854
+ 65 87799441
GETWELL@RESCU.SG

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