RESCU House Call and Video Consultation Service Singapore

HOUSE CALL SERVICE 

If you’re sick and need medicines or MC, why go to a clinic when the doctor can come to you?!

Protect your loved ones from nasty viruses and introduce some healthstyle into your lifestyle by calling us now to book your consultation!

The Road Essential Services Clinical Unit (RESCU) is at your service!

HOW IT WORKS?

We know you’re not feeling well so we’ll keep things simple!

If you need to see our doctor, you must have a valid email address and WhatsApp account. Once you have those, simply call us on +65 87799441.

Our experienced team will ask you some questions to understand your condition and if it is assessed as suitable for a house call, we will WhatsApp you some questions so you can send us the patient’s details to confirm the booking.

During the house call, the RESCU team will assess your condition and we come prepared with medicines so we can treat you on the spot!

All you need to do is sit back, relax and recover!

RESCU House Call and Video Consultation Service Singapore

HOME VISITS RATES

Same day home visits for minor acute illnesses are performed from 12pm to 2am daily.

* Phone line may be closed early if appointments reach full capacity.

** We do not accept sms or WhatsApp booking requests. Please kindly call our hotline if you wish to make an appointment. Thank you.

WEEKDAYS

12PM - 4PM | $88

4PM - 10PM | $108

10PM - 2AM | $128

WEEKENDS & PH

ALL DAY | $128

Morning appointments are for pre-booked health screens only.

 

Additional patients can be seen during a single home visit at $28 per person.

 

Note:  Prices shown are for consultation only. Medicines can be provided at additional costs based on your condition.

 

Don't worry though, to make sure there are no hidden costs and surprises, you can contact us for a no-obligation quote including medicines for complete peace of mind.

You can make payment easily at the end of the consultation via either cash, PayNow or credit card.

Please see FAQs below for more about our rates and services.

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Frequently Asked Questions

How can we contact you?


If you would like to arrange a home visit consultation today, please call us on +65 8779941 during our hotline operating hours between 12PM to 2AM. For non urgent enquiries, simply fill in the ‘contact us’ box right here on our site or email us at getwell@rescu.sg. We will get back to each and every one of you as quickly as we can but please do bear with us as we might be tending to other patients when we receive your call or email.




What are your operating hours?


We’re operating daily, including public holidays. However, morning appointments from 7am to 12pm are strictly reserved for patients performing health screening packages as they require fasting blood tests. Our appointments hotline operates between 12pm to 2am every day. We can perform same day home visits for minor acute illnesses between 12pm to 2am daily, making us your definitive after-hours medical care service.




Where can you see me?


We can see you in the comfort of your home, your workplace or wherever you need us within Singapore.

We would prefer to see you in a space which is private and quiet, however, we understand that this might not always be possible.

If you need us to see you in a public space such as an office or workspace, your confidentiality may be at risk as people around may be able to see and hear your consultation. If you agree and consent to this, we’re good to go!




How much does it cost and what does it cover?


The prices stated on our home page are for a 15-minute consultation for one person.

The price includes the doctor’s transportation fees but does not include medicines. If you need medicines, we can provide these to you on the spot at the end of the consultation at additional costs.

Additional patients (family members, loved ones) can be seen during the same home visit at $28 per person. For example, if the first patient is seen between 12pm and 4pm on a weekday, the consultation rate would be $88, then any other patients seen during that very same home visit would be seen at $28 each, not including medicines. It’s best if you let us know early about other patients you might want us to see, so that we can come prepared with all the medicines and treatments they might need.

If you already have medicines at home, we can even check them for you to ensure they are appropriate and not expired so that you can save some money by not having to buy additional medicines from us!

Don't worry, to make sure there are no hidden costs and surprises, you can contact us for a no-obligation quote including medicine prices, for complete peace of mind.




How do we pay?


You can make payment easily at the end of the consultation via either cash, PayNow or credit card.




How does it work?


Once you call us on our hotline, we will ask you some screening questions to understand what medical condition we will be treating you for. This allows us to assess whether your condition can be safely treated by our service and also to anticipate what types of medicines you might need us to bring to you. If you are calling on behalf of the patient, we would need to clarify your relationship to the patient. Please take note that children under the age of 16 would require a parent or guardian to be present during the consultation for us to be able to see them. If your condition is deemed to be something that we can safely treat, we will proceed to let you know what time slots are available as well as the rate for your house call consultation. After our phone call, we'll ask you via WhatsApp for some basic details such as the name, NRIC / FIN or passport number of the person who needs to see a doctor, their date of birth, home address and also the address where you would like us to come to. It is essential that you have a working WhatsApp account and email address. Once we have received the requested details from you, your appointment is confirmed.




What languages do you speak?


Our team can offer translation of certain local dialects but if possible, we would prefer that there be someone present who can communicate in English.




What conditions can you see?


We can treat common minor ailments such as: - Cough, cold, runny nose, sore throat and fever
- Ear aches
- Stomach aches
- Diarrhoea and vomiting
- Sore eyes (conjunctivitis)
- Menses cramps
- Urine Tract Infections (UTI) in adults
- Simple headaches
- Hand foot and mouth disease
- Chickenpox
- Rashes and eczema
- And much much more... We can see your chronic conditions and can even come to your home to do lab tests by special arrangement. We can’t list everything we can see and treat so please do feel free to get in touch with us directly if you want to check whether your condition is suitable for a visit from our RESCU Rangers!




What can’t you see?


We can’t see or treat medical emergencies such as: - Chest pains
- Breathlessness
- Severe asthma attacks (you can't speak in full sentences comfortably)
- Severe giddiness
- Stroke symptoms (FAST – Facial drooping, Arm weakness, Slurred speech, Time to call an ambulance), numbness
- Severe injuries which might require x-rays
- Open wounds and bleeding
- Complications during pregnancy
- Urgent conditions requiring immediate investigations such as lab tests
We do not perform:
- Feeding tube and urinary catheter changes
- Advanced dressings of wounds
- Administration of intra-venous fluids
- Vaccinations. We are also unable to see conditions affecting your private and intimate parts and our doctors will never request to examine these areas. Please visit your GP or Polyclinic for these concerns.
If you think you might be having a medical emergency, please call an SCDF ambulance on 995. We are also presently unable to help with mental health problems. If you are having any suicidal or self-harm thoughts, please contact the Samaritans of Singapore on their 24-hour helpline at 1800 221 4444 or visit your nearest Accident and Emergency department.




Who are your doctors?


Our Clinical Director is Dr. Bobby Stryker, a Family Physician with over 18 years of medical experience. Having specialized in family medicine in the UK (MRCGP), Bobby Stryker moved to Singapore in 2010 and has spent the last eleven years tending to the needs of Singapore’s heartland communities. He was awarded the NHGP Excellence in Action Award in 2014 for his contributions in shaping polyclinic triage guidelines and the management of acute illnesses. Dr. Stryker has also played an important role in the war on diabetes and obesity with various strategies and was also part of Singapore’s mass casualty emergency response field medical team. We are now bringing this experience and expertise right to your living room! Moving forward, we will only be engaging doctors who are similarly fully registered with the Singapore Medical Council and furthermore, we will only engage doctors who are on the Singapore Medical Council’s Family Physicians Register. This means that the doctors have been recognized by the Singapore Medical Council as having undergone further training to be able to treat patients of all ages and practice family medicine to the highest standard.




Do you provide medicines?


Yes we do! Our medicines are sourced from well-established and fully registered local pharmaceutical companies and many of the items we offer are in fact the same medicines used in Singapore Polyclinics.

We carry and bring medicines with us on our house calls so that we can give the medicines directly to you at the end of your consultation.

Don't worry though, to make sure there are no hidden costs and surprises, you can contact us for a quotation including medicines for complete peace of mind.

There is no obligation for you to buy medicines from us and we understand that you may already have medicines at home that you can self-medicate with. If need be, we’ll be more than happy to check these medicines for you to make sure they haven’t expired and to advise on correct dosing.

Additionally, if we don’t carry the medicines that you need, we can issue you a prescription which you can then use to obtain your medicines at any high street retail pharmacy.

Please take note that we do not prescribe strong and potentially addictive medicines such as Morphine and Codeine based medicines, Procodin/Dhasedyl and other Opiates, Benzodiazepines, sleeping pills or medicines that would normally be prescribed or require monitoring by a specialist.




Can we cancel our booking?


Unfortunately, once we confirm your booking, we have to reject booking requests from other potential patients. As such, we do not offer any cancellations or refunds. Please take note, as a small family business, the time and effort required for us to assemble our team and drive to your location is considerable. Last minute cancellations cost us time and money, affecting whether we can sustain our business, especially during these uncertain times, while also artificially increasing our waiting time for other patients who need help. We do not charge a cancellation fee but if you cancel within 24-hours of our estimated time of arrival, we will not be able to offer you any future home visit or telemedicine appointments. Thank you for your kind understanding.




Can MCs be issued?


Of course! If an MC is clinically indicated, our doctor will be more than happy to help you get the rest you need. The MC will be in a digital format emailed to you via the Singapore Government's DigiMC platform and is fully recognised in Singapore.




Do you offer any concessions?


Unfortunately we are not able to accept CHAS or other concession schemes at the moment, but we’re working on it!




Are my records secure?


Yes! We use established local electronic patient records and management systems which are secure and encrypted to ensure your confidentiality and the integrity of your data.




Is it safe?


Absolutely! For further peace of mind, our doctors may be wearing body cameras for safety and training purposes. This will allow us to monitor the standard of care delivered to you, to ensure that it is the best it can be, while also serving as a source of evidence should any concerns arise.




Can you do Certification of Cause of Death (CCOD)?


We can only assist you during this difficult time if certain strict criteria are met, as specified by local government policy. We can only issue CCOD for expected deaths where patients have passed away due to terminal medical conditions such as cancer, provided you have a letter from a specialist stating that the patient is expected to pass away due to a specific, named condition or sickness. Old age is not an acceptable cause of death as specified by the Singapore Medical Council, ICA and governing bodies. The rate for this special service is $250, regardless of the time of day or day of the week.





RESCU House Call and Video Consultation Service Singapore
Dr. Stryker is fully registered with the Singapore Medical Council

Average waiting time 90-120 minutes

All injections priced at $30